Frequently Asked Questions
Click on a question to see the answer.
When do you Charge my Credit/Debit Card?
Autopay will be processed/charged (1) One day after the work has been completed. Snow Removal is an exception and will be charged within 24 hours of the work being completed.
Will I Pay More Depending Where I Live?
The price you pay is determined by the square footage of the property and any materials needed. We don’t upcharge if you live in a fancy neighborhood; the price is the price, and it’s fair across the board.
When Does our Contract End?
There are no signed contracts for Lawn Care, Premium Lawn Mowing, Christmas Lighting, or Residential Snow Removal. Your service will continue for the whole season and will resume when you contact us the next season. We do not have contracts but do, however, have a four cut minimum. Cancellations before the 4th cut are subject to a $60 cancellation fee. Any Contracts used for Landscaping or other projects will end when the work has been completed. All invoices are to be paid in full by the disclosed due date. Any overdue balances are subject to 1% daily interest applied to the current balance due.
What if I Want to Cancel Service?
To cancel your service completely, call or email us by 12:00 PM the business day before your next service, or you will be serviced and charged accordingly. If you have not fulfilled your four cuts minimum commitment, you will be charged a $60 cancellation fee.
What About Property Damage?
Please contact us immediately if you believe there our crew may have damaged any of your property. We are not responsible for damage to sprinkler heads; if installed properly, this will not be an issue. Upon your notification, we may repair the damage in a timely manner. We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair in a timely manner. If we cannot repair the damage professionally, we will hire someone qualified to make the repair. Please contact us by phone to report any damage: (801)-940-4435 or email: LawnKingsUT@gmail.com.
What About Service Issues or Complaints?
Our goal is 100% customer satisfaction! If our work is not satisfactory, or you think we did not service your yard CONTACT US IMMEDIATELY! We do not give credit; however, we may resend the crew to fix the area in question without additional charge. The issue will be fixed either on the same day (time permitting) or the next business day. Your notification of unsatisfactory service must be received within 24 hrs of the service. If you do not notify us within 24 hours of the service, we will consider the work satisfactory.
What About Skips and Schedule Changes?
We try to accommodate any scheduling changes you may need. If, for any reason, you need to re-schedule, cancel, or skip a service, please contact us at least 24 hours in advance by telephone (801)-940-4435 or email us at LawnKingsUT@Gmail.com. If you have requested a skip service, your service will continue the next week, as usual. Our crews will not decide whether your yard needs to be cut. You will need to call us or email us to cancel or skip a scheduled mowing. If you fail to notify us of the change or skip by 12 PM the business day before the scheduled service, your lawn will be serviced, and you will be charged accordingly.
Lawn Mowing Questions
What Day and Time will my Lawn be Mowed?
You will be assigned a day of the week when you sign up. The times may vary; Our Crews start as early as 7:00 AM and work until dark.
Do you offer Biweekly or Monthly mowing?
We only offer Weekly Mowing. This is for the overall health of your lawn to keep it looking its best! Weekly service also helps us maintain our schedule, so your lawn gets cut at the same time of day each week.
Do you bag grass clippings?
Our Premium Lawn Mowing service does not include bagging the grass clippings; however, we offer it at an additional charge provided the route can handle the service. As we uphold the utmost Quality Standards, we may bag the clippings at our discretion, and you will be charged accordingly. Please inquire when signing up if you are interested.
What about leaves?
We do not rake leaves during your regular mowing service. If your lawn is covered with leaves, we will mow, mulch, and/or disperse it the best we can with the mower during the regular mowing. If there is a big pile of leaves, the crew will work around it, for safety reasons, not knowing what is in them. We do offer leaf removal services; call the office or email for more information.
Do I Need to Adjust When my Sprinklers Turn On?
Yes! Your sprinklers need to be off for 24 hours before your scheduled mowing service. This is for the best quality cut possible. Your sprinkler frequency will also need to be adjusted through the seasons. Feel free to reach out to us for our professional recommendations.
What Height is my Lawn cut at?
We cut all Lawns between 2.75″ – 4″ depending on when we started your service. During certain months we may adjust our heights at our discretion.
What if I Have a Lock on my Gate?
If you have a gated area, we ask you to either leave the gate unlocked on your scheduled day of service, provide us with the combination or an additional key. If this does not work for you, let us put our combination lock on it. If we arrive and cannot access a gated area, we will mow what we can, and you will be charged the full price. If you call and want us to come back, we may be able to accommodate. However, there will be an additional charge.
What if I Have a Dog or Pet?
Please have your pet(s) kept inside the house on your service day. We ask that you clean up after your pet(s). Failure to keep a yard clear of pet feces, toys, and/or objects may result in additional fees.